1.1. Protecting the privacy and safeguarding the personal and financial information of our clients and Web site visitors is one of our highest priorities. The following Privacy Statement explains how we collect and protect your information. By opening an account or by using our Website, you give your consent to the collection and use of personal information by us as explained in this privacy statement.
2. COLLECTION OF PERSONAL INFORMATION
2.1. We collect information required to open an account, transact business effectively, and safeguard your privacy. To do this, we gather information to help us assess your needs and preferences.
2.2. The information we collect directly from you includes information required to communicate with you, including your name, mailing address, telephone number, e-mail address and to identify who you are.
3. USAGE OF PERSONAL INFORMATION
We use personal information only as appropriate to provide you quality service and security. For example, we may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your account, issue an account number and a secure password, maintain your account activity and contact you with account information. This information helps us improve our services to you, customize your browsing experience and inform you about additional products, services, or promotions that may be of interest to you.
4. OUR AFFILIATES AND PARTNERS
We may share information with affiliates if the information is required to provide the product or service you have requested or to provide you the opportunity to participate in the products or services our affiliates offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our clients. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, we may share some information with partners, affiliates, and alliances. This allows them to better understand the offers that are most relevant and useful. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
5. NON-AFFILIATED THIRD PARTIES
5.1. We do not sell, license, lease, or otherwise disclose your personal information to any third party for any reason, except as described below.
5.2. We reserve the right to disclose your personal information to third parties where required by law to regulatory, law enforcement, or other government authorities or when necessary to protect our rights or property.
5.3. To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as client satisfaction surveys or other support services or data collection activities relevant to our business. We may also provide a party with client information from our database to help us to analyse and identify client needs and notify clients of product and service offerings. The use of the information shared is strictly limited to the performance of the task we request and for no other purpose. All third parties with whom we share personal information are required to protect personal information in a manner similar to the way we protect personal information.
6. SECURITY
6.1. All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Web site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.2. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Web site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
7. RESTRICTION OF RESPONSIBILITY
If at any time you choose to purchase a product or service offered by another company, any personal information you share with that company will no longer be controlled under our Privacy Statement. We are not responsible for the privacy policies or the content of sites we link to and have no control of the use or protection of information provided by you or collected by those sites. Whenever you select to link to a co-branded Web site or to a linked Web site, you may be asked to provide registration or other information. Please note that the information you are providing is going to a third party and you should familiarize yourself with the privacy policy provided by that third party.
8. MARKETING
8.1. We may use your data to provide you with information about our goods and services which may be of interest to you and we or our agents or affiliates may contact you about these by email and telephone.
8.2. If you are an existing customer, we will only contact you by electronic means (such as email, phone, or SMS) with information about our goods and services similar to those which were the subject of a previous sale to you.
8.3. If you do not want us to use your data in this way, please tick the relevant boxes when we collect your marketing preferences. You may change your preferences at any time by contacting a Client Services representative. An opt-out election made by one account owner of a joint account is applicable to all account owners of the joint account. An opt-out election must be made for each separate account you hold with us.
